Every emergency call is a job you cannot afford to miss
When a pipe bursts or a boiler fails, customers call the first number they find. If you do not answer, they move on. We make sure you always pick up.
What happens when an emergency call comes in
Speed and accuracy matter in an emergency. Here is exactly what our receptionists do from the moment the phone rings.
We answer immediately
No voicemail, no hold music. A trained receptionist picks up in your business name before the caller considers hanging up or calling a competitor.
Assess the situation
Our receptionists are trained to identify true emergencies. Gas leak? Flooding? No heat in winter? We know the right questions to ask and how to keep the caller calm while gathering what you need.
Every detail is recorded
All job details are logged in real time during the call. Nothing is missed, nothing is misheard. You receive a complete, accurate record the moment the call ends.
You are notified instantly
The moment the call ends, we send you everything via SMS, email or both, depending on your preference. No delay. No chasing. You can call the customer back within minutes.
You win the job, they get help
The customer feels reassured, the job is yours. No missed call, no lost revenue, no customer left stranded wondering who to call next.
How much is a missed emergency call worth to you?
Most tradespeople are surprised when they see the numbers. Fill in your details and find out exactly what unanswered calls are costing your business.