The people behind the phones
We are a team of real people passionate about helping tradespeople never miss a job, built for all trades.
How it all started
Installers Connect was born from a simple frustration: too many skilled tradespeople losing jobs because no one could answer the phone.
“I’ve spent more than 18 years working closely with tradespeople, contractors and branch teams across the building materials and electrical wholesale sectors. I’ve seen first-hand how easily valuable enquiries can be missed when people are busy on-site, managing jobs or serving customers. Those missed calls can mean missed work and lost revenue. At Installers Connect, my focus is making sure every installer has a smooth, reliable system in place so they can concentrate on the job while we help keep their diary full.”
The idea
Years of calling tradespeople showed us one clear problem: they were too busy on the tools to answer their customers.
INSTALLERS CONNECT LAUNCHED
We launched a dedicated call-answering and job-booking service built specifically for busy installers.
FIRST 100 CUSTOMERS
Installers quickly saw the value. Calls were answered, enquiries qualified and more jobs booked.
SMARTER FEATURES
We introduced call summaries, voicemail transcription, automated messaging and calendar integrations.
THE NEXT GENERATION
Voice and text technology now helps installers manage enquiries, book jobs and stay connected around the clock.
The people you can count on
Every call answered by our team is handled with care, professionalism, and a genuine understanding of the trades.
Sarah Thompson
Senior Receptionist5 years handling calls for tradespeople across London and the South East.
Anthony Whitford
Head of OnboardingGets every new tradesperson set up and live within 24 hours, no exceptions.
Priya Nair
ReceptionistSpecialist in scheduling and diary management for multi-van operations.
Jon Alvarez
Technical LeadKeeps the AI and integrations running so calls always get through.
Daniel Adebayo
Account ManagerWorks closely with installers to refine call handling, booking processes and customer follow-ups.
Emily Foster
Customer Support ManagerSupports the reception team and makes sure every installer receives a consistent, professional service.
Interested in joining our team? We are always looking for passionate people.
What we stand for
These principles guide every call we answer and every decision we make.
Reliability
We show up every time. Whether it is 8am on a Monday or 8pm on a Friday, your calls are always answered.
Professionalism
Every call handled in your business name, with the warmth and knowledge your customers expect.
Excellence
We are not a call centre. We are an extension of your business, and we take that seriously.
Trust
Built for the trades, by people who understand what a missed call really costs you.
From the Installers Connect team
Tips, updates, and insights for UK tradespeople.
