Privacy Policy

Installers Connect acts as:

• A data controller when handling your business information as our client
• A data processor when processing personal information on behalf of your business, including customer calls, bookings, and messages

Your business remains the data controller of your customers' personal information. Our processing of that data is governed by our Data Processing Agreement.

Information About You (Our Client)

• Name
• Business name and trade type
• Business address
• Email address
• Phone number
• Subscription and billing details

Information Processed on Your Behalf

When providing call handling and booking services, we may process:

• Caller names and contact numbers
• Job enquiry details and trade-specific information
• Appointment and booking details
• Messages left by callers
• WhatsApp communications
• Call recordings

This information is processed solely for the purpose of delivering our contracted services.

Technical Information

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Basic usage data

We do not use Google Analytics.

We use call tracking and call recording technology to:

• Ensure service quality and monitor performance
• Maintain accurate records of customer enquiries and bookings
• Resolve disputes and meet compliance obligations
• Train and support our reception team

Call recordings are retained only for as long as necessary to fulfil their operational, legal, or compliance purposes, and are securely deleted when no longer required.

We use WhatsApp Business and related messaging platforms to manage client communications and deliver job summaries to tradespeople.

When messages are sent via WhatsApp:

• Data may be processed by Meta
• Conversations may be stored for operational and quality purposes

We do not sell or share messaging data for third-party advertising.

We use personal information to:

• Provide and manage subscription services
• Process recurring payments
• Deliver call handling, booking, and messaging support
• Send AI-generated call summaries and job notes to tradespeople
• Communicate account updates and service notifications
• Send SMS communications where consent has been given
• Comply with legal obligations

If you opt in to SMS communications, we may send:

• Service notifications and call summaries
• Account updates and billing reminders
• Promotional messages

You may opt out at any time by replying STOP or contacting us directly. We do not sell phone numbers to third parties.

We may share information with:

• Shopify (website hosting and platform provider)
• Stripe and Shopify Payments (secure payment processing)
• Telephony and cloud service providers
• WhatsApp Business (Meta)
• CRM and integration partners (where enabled by the client)
• Professional advisers and legal authorities where required

As we operate primarily within the United Kingdom, personal data may in some cases be transferred to and processed outside the UK through our service providers.

Where required, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to ensure your data remains protected.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Opt out of marketing communications

To exercise any of these rights, contact us at: connect@installers-connect.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce contractual agreements

Call recordings and communication records are retained in accordance with compliance and operational requirements and securely deleted when no longer required.

We implement appropriate technical and organisational security measures to protect personal information from unauthorised access, loss, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we take our obligations seriously and continuously review our practices.

If you have any questions about this Privacy Policy or how we handle your data, please contact us: