Terms of Service

BCC Connect Ltd (trading as Installers Connect) is a limited company registered in England and Wales.

Installers Connect provides virtual receptionist and call handling services to tradespeople and trade businesses across the UK, including but not limited to plumbers, electricians, gas engineers, heating specialists, roofers, builders, and other trade professionals.

Our services include, depending on the plan selected:

• Inbound call answering in your business name
• Message taking and call forwarding
• Appointment scheduling and diary management
• AI-powered call summaries and voicemail transcription
• AI chatbot integration for your website
• Out-of-hours and 24/7 coverage
• Access to a dedicated UK phone number
• CRM integration (Super Connect plan)

The specific features available to you depend on your chosen subscription plan. Full details of each plan are available on our Packages page.

Monthly Subscriptions

Our services are provided on a monthly rolling subscription basis. Subscriptions renew automatically each month unless cancelled in accordance with Section 12.

Pricing

Current subscription prices are:

• Simply Connect: £100.00 per month + VAT
• Super Connect: £150.00 per month + VAT

All prices are shown exclusive of VAT unless otherwise stated. VAT will be charged at the applicable rate.

Payment Processing

Payments are collected monthly via Shopify Payments or Stripe using the payment method provided at the time of subscription. By subscribing, you authorise us to charge your payment method on a recurring monthly basis.

Failed Payments

If a payment fails, we will attempt to contact you. We reserve the right to suspend or terminate your service if payment remains outstanding after a reasonable notice period.

Price Changes

We may change our subscription prices at any time. We will give you at least 30 days' notice of any price increase via the email address associated with your account. Continued use of the service after the notice period constitutes acceptance of the new pricing.

Where a free trial period is offered, the following conditions apply:

• Free trials are available to new customers only
• One free trial per business
• At the end of the trial period, your subscription will automatically convert to a paid monthly plan unless you cancel before the trial ends
• We reserve the right to withdraw or modify free trial offers at any time

Full details of any current free trial offer will be specified at the time of sign-up.

The Simply Connect plan includes up to 100 calls per calendar month. Calls in excess of this limit may be subject to additional charges, which will be communicated to you in advance.

The Super Connect plan includes unlimited calls, subject to fair use. We reserve the right to contact customers whose usage is deemed excessive or outside normal business patterns.

Our services are intended for legitimate UK-based trade businesses. Use of the service for unlawful, fraudulent, or abusive purposes is strictly prohibited and may result in immediate termination.

By subscribing to our services, you agree to:

• Provide accurate and up-to-date business information during and after sign-up
• Notify us promptly of any changes to your business details, operating hours, or call handling instructions
• Inform your own customers that calls may be recorded where applicable
• Ensure that your use of our services complies with all applicable laws and regulations
• Not use our services for any unlawful, misleading, or harmful purpose
• Maintain a valid payment method throughout the subscription period

You are responsible for any content or instructions you provide to us for use in call handling scripts, greetings, or booking processes.

We aim to provide a high-quality, reliable service. However, we cannot guarantee uninterrupted service availability. Scheduled and unscheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect service.

Coverage hours depend on your subscription plan:

• Simply Connect: Monday to Friday, 8am to 6pm (excluding UK public holidays)
• Super Connect: 17 hours a day, 6 days a week

We will endeavour to notify you in advance of any planned maintenance that may affect your service.

All content on the Installers Connect website, including text, graphics, logos, software, and service infrastructure, is the property of BCC Connect Ltd or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any of our content without our prior written permission.

You retain ownership of any content or information you provide to us in connection with your account. By providing such content, you grant us a limited licence to use it solely for the purpose of delivering our services to you.

Both parties agree to keep confidential any information disclosed by the other party that is reasonably understood to be confidential, including but not limited to business processes, customer data, pricing, and technical systems.

We will not disclose your business information or your customers' data to third parties except as necessary to deliver our services or as required by law. See our Privacy Policy for full details of how we handle data.

BCC Connect Ltd is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

In providing our services, we act as a data processor on your behalf when processing your customers' personal data. You remain the data controller for that data, and it is your responsibility to ensure you have a lawful basis for sharing it with us.

Our full Privacy Policy sets out how we collect, use, and protect personal information.

Where required, we will enter into a Data Processing Agreement with you. Please contact us at connect@installers-connect.com to request one.

To the fullest extent permitted by law:

• Our total liability to you in connection with these Terms shall not exceed the total subscription fees paid by you in the three months preceding the claim
• We are not liable for any indirect, consequential, incidental, or special losses, including loss of profit, loss of business, or loss of revenue
• We are not liable for any failure to provide services caused by circumstances beyond our reasonable control, including but not limited to network outages, natural disasters, or third-party system failures
• We are not responsible for any missed calls or lost business resulting from service interruptions, incorrect call handling instructions provided by you, or circumstances outside our control

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

Cancellation by You

You may cancel your subscription at any time with no minimum notice period required. Cancellation takes effect at the end of your current billing month. You will retain access to the service until then.

To cancel, contact us at connect@installers-connect.com or through your account portal.

Termination by Us

We reserve the right to suspend or terminate your account immediately if:

• You breach any material term of these Terms
• Payment remains outstanding following notice
• We reasonably suspect fraudulent, abusive, or unlawful use of our services

In all other circumstances, we will provide at least 30 days' written notice of termination.

Refunds

We do not offer pro-rata refunds for unused portions of a subscription month. If you believe you are entitled to a refund in exceptional circumstances, please contact us directly.

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. We will notify you of any material changes via the email address associated with your account at least 14 days before the changes take effect.

Your continued use of our services after the effective date of the updated Terms constitutes your acceptance of the new Terms. If you do not agree to the changes, you may cancel your subscription before the changes take effect.

The current version of these Terms is always available on this page. The "Last Updated" date at the top indicates when they were most recently revised.

If you have any questions about these Terms, please contact us: